Technical Construction Analyst, (Warranty - Home Office / Remote) – TCA102324

Department: Underwriting

Type of Position: Full Time, Permanent

Location: Home Office / Remote

Reporting to: Manager, Technical Risk and Underwriting

Work Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

Grade: K

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Make a Difference

A home is one of life’s biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario’s new home buyers and owners with peace of mind that their purchase is safeguarded through the province’s new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they’re entitled to, and when necessary, steps in to help resolve warranty claims.

About the Team

Tarion’s underwriting group protects Ontario’s new home purchasers by assessing builder risk in various ways and applying appropriate terms and conditions. This hands-on role within underwriting is focused on assessing builder technical risk. Some key responsibilities of this role are meeting with builders to understand the construction risks, reviewing builders’ previous customer service performance, and more. The role serves in an advisory capacity to the underwriting team to help them qualify and quantify the technical aspects of the risk, and the underwriting team uses this as part of its overall risk assessment process. This role will be continually looking for ways to improve our process to best understand risk and protect Ontario’s new home purchasers.

Responsibilities include:

Analyze risk based on vendor/builder past performance.
Analyze warranty files or specific claims, reserves, third party reports. This will include working with other departments.
Analyze builder risk via builder interviews and meetings (virtually and / or in person).
Prepare detailed reports and make recommendations based on the above analysis
Travel to different areas of the province including Tarion’s head office in Toronto
On-site visits to review homes for underwriting purposes
Communicate with builders regarding underwriting concerns and determining underwriting implications
Keep up-to-date knowledge of the Ontario New Home Warranties Plan Act, Ontario Building Code, other regulations that govern construction in Ontario, Construction Performance Guidelines, and general construction practices in Ontario.
Responsible for maintaining tracking and statistical information and report generating and review for initiatives.
Responsible for day-to-day record keeping and scheduling as required.

A great candidate for this position will have:

3 - 5 years’ residential warranty, after-sales and/or construction-related experience
University degree or College graduate in construction-related field
Ontario Building Code BCIN qualification in Legal (General/CBO) and Part 9 (House/Small Buildings) is an asset
Understanding of construction, experience reading and interpreting technical reports and architectural plans related to residential buildings
Knowledge of the Ontario New Home Warranties Plan Act and Regulations, process, and related documents
Understanding or experience of assessing risks factors related to construction and after-sales service performance and how that may impact underwriting risk
An out-going self-starter with the ability to make decision based on risk analyzed
Above average administrative skills and experience in MS office programs e.g. excel
Superior communication (verbal and written) skills; ability to interact with internal/external stakeholders
Proficient in report writing
Ability to work cohesively in a team environment and also take initiative to work individually when required
Strong observation and problem-solving skills
Valid Class ‘G’ driver’s license and reliable transportation is essential
Access to high speed Internet connection in home office is essential

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a single file with a covering letter and resume with vacancy code TCA102324 by no later than November 6, 2024.